Phpcow's customer service sucks. I have purchased their product four times and i love it but they treat their customers with disdain. When ever i ask something it's followed with a one line answer or they act as if its an inconvience. Now i run a business and if i treated my customers like a Tijuana Prostitute they would leave me. If only there product weren't the only acceptable model out there right now. Just wondering if anyone else has had problems with them?
I think most of us can feel your pain. Definitely they are lacking in response to customers, hence the reason I started this place. Now we can hopefully help each other out and end the frustration of needing answers when hopefully another phpcow user in here will know it and help us out.
Welcome to the board sports2night!
I think most of us can feel your pain. Definitely they are lacking in response to customers, hence the reason I started this place. Now we can hopefully help each other out and end the frustration of needing answers when hopefully another phpcow user in here will know it and help us out.
Welcome to the board sports2night!
Oh, by the way. my site is http://www.rgvsn.com/rgvsn
Nice site! I love the layout of it alot of information but not too cluttered looking. Mine has gotten clutter and also broke up in the IE update which I've been stuck dealing with. But hey...its always something right?
I am also working with this design
http://www.956sports.com
Nice site! I love the layout of it alot of information but not too cluttered looking. Mine has gotten clutter and also broke up in the IE update which I've been stuck dealing with. But hey...its always something right?
I did notice that. I was using the same template...then yesterday I accidentally crashed my whole site, grabbed the first template loaded and re-input all my functions. Is this week almost over yet LOL!
Phpcow's customer service sucks. I have purchased their product four times and i love it but they treat their customers with disdain. When ever i ask something it's followed with a one line answer or they act as if its an inconvience. Now i run a business and if i treated my customers like a Tijuana Prostitute they would leave me. If only there product weren't the only acceptable model out there right now. Just wondering if anyone else has had problems with them?
They are nice guys, I've talked to them via chat several times, they are however, pretty terrible at support. The disdain is a "elite / noobie" thing and while it more than likely amuses the hell out of them, it really frustrates their customers. They really need to train a few good Americans to do their support and pay them to do it during regular business hours.
The problem is they are all in Spain and so you have to go on their site early in the morning. They don't tell you that, which is why you never see them on. I've never seen their support "Online" for more than 2 hours.
We can all bitch and moan about it, but the reality of the situation is they aren't charging enough for the product, so they aren't making enough to facilitate its growth. It's a classic case of geeks getting together who know how to create something useful, and don't know how to run a business.
The only thing we can all do is hope and pray that they actually realize this one day and hire someone that can effectively run the business side of things for them. They'd also have to change their name because they screwed themselves with the crappy support and no one will pay them a ton of money for a product (even if it is worth it) because they don't believe the support is there.
Totally agree! They really have a huge pr mess with their name smeared all over the net. Sure everyones busy, and all those excuses, I think we all have them in this business, but since they've been around for..how many years now?You'd think they'd get this figured out by now. Like if they had started their forum soon after launching a successful product, they truly could have avoided alot of the negativity, because they would have had a one stop spot for customers to get probably the majority of their questions already asked and answered by others. I begged after buying my license a few years back for a forum and they kept saying one was going up. Ironically, a month after this site went up...they have found the time LOL
As for the price...its come down a long way since the launch. todays $100 price is definitely cheap, but that was their own doing. I think they failed to realize that products can be under priced just as much as over priced!
Totally agree! They really have a huge pr mess with their name smeared all over the net. Sure everyones busy, and all those excuses, I think we all have them in this business, but since they've been around for..how many years now?You'd think they'd get this figured out by now. Like if they had started their forum soon after launching a successful product, they truly could have avoided alot of the negativity, because they would have had a one stop spot for customers to get probably the majority of their questions already asked and answered by others. I begged after buying my license a few years back for a forum and they kept saying one was going up. Ironically, a month after this site went up...they have found the time LOL
As for the price...its come down a long way since the launch. todays $100 price is definitely cheap, but that was their own doing. I think they failed to realize that products can be under priced just as much as over priced!
I'd rather spend more money and get good support. The problem with this is simple:
1) The product is one of the only products out there that does what I want.
2) The product (because of the support) is also one of the largest obstacles in my business. It should be one of the building blocks that makes me able to achieve my goals quickly so I can make more money.
Until they realize that it is only partially useful. I do have a solution for them though. They need to hire a support team in the USA. Train the heck out of them, make sure they know what they are doing backward and forward and charge through the nose for tech support. Then they can make a small amount of money on the script, and a large amount of money on the support (actually offering it).
I'm not opposed to spending money having them help me. I'm losing thousands a day right now because I've been down since Sunday evening. I'm also losing traffic that will not come back possibly. I'm also losing face.
I wish they could really understand what that means.
I feel your pain...I recently did a stupid move and lost my entire website...backups included. Sadly, it was my own dumb move so I can't blame anyone. It would be helpful if they unencrypted the script IMHO. it would give us ways to shape what they have into our own niche and needs, you know what I mean?